Refund policy
Last updated: October 11, 2026
Returns
Eligibility for returns depends on the items in your order.
Where returns are accepted, items must be returned in the same condition in which they were received, unused, with tags, and in their original packaging, or as otherwise specified in the return instructions. We may reduce your refund if the item has been used, is damaged, or has been handled more than is strictly necessary.
Contact us to learn about return options and to start a return.
How to start a return
Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.
Contact us before you return an item.
Unless we indicate otherwise, or applicable law requires otherwise, you are responsible for shipping costs for returns where you have changed your mind about your purchase.
Damages and issues
Please inspect your order upon receipt and contact us immediately if an item is defective or damaged, or if you received the wrong item.
Exceptions and non-returnable items
Some items may not be eligible for return, as specified in the return conditions above or on the product listing, the website, or in store at the time of purchase.
Contact us if you have questions about whether a specific item can be returned.
Exchanges
Contact us to learn about exchange options before you return your item.
European Union returns and cancellations
If you are a consumer in the EU purchasing goods online, you may have the right to cancel your order within 14 days of the day you receive your goods, for any reason, unless an exception applies.
Once you have notified us that you wish to cancel the order, you must return the goods within 14 days.
We will refund eligible cancelled orders within 14 days of being informed of your cancellation, but we may withhold the refund until we receive the goods back or receive proof that you have sent them back.
For eligible cancellations, we will refund the product price and the cost of standard delivery if you paid for delivery. We are not required to refund any additional amounts paid for express or premium delivery beyond the cost of standard delivery.
To request a return, follow the instructions above under How to start a return. To request a cancellation, contact us.
United Kingdom returns and cancellations
If you are a consumer in the UK purchasing goods online, you may have the right to cancel your order within 14 days of the day you receive your goods, unless an exception applies.
Once you have told us that you wish to cancel the order, you must return the goods to us within 14 days.
We will refund eligible cancelled orders within 14 days of receiving the returned goods or receiving proof that you have sent them back.
For eligible cancellations, we will refund the product price and the cost of standard delivery if you paid for delivery. We may not refund any additional amounts paid for express or premium delivery beyond the cost of standard delivery.
To request a return, follow the instructions above under How to start a return. To request a cancellation, contact us.
Refunds
Once we have received and inspected your return, we will let you know whether your refund was approved. If approved, the amount will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.
If you don't see your refund within a reasonable time after your refund was approved, please contact us.
This policy does not limit any rights you may have under applicable consumer protection law, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed time frame, or otherwise do not comply with applicable law.
Contact
Contact us at info@orbi-life.com to request a cancellation, start a return, ask about a return, learn about exchange options, or report damaged items.